R&D
Molecular Diagnostics
Product Advantages
Reliable Quality Management System
Reliable Quality
Management System Quality control and academic support are the starting points of high-quality testing.

Technical Support

Systematic customer support for flexible laboratory operation

  • Product training

    Product training

    GeneMatrix’s technical support department provides professional training on how to use the product, along with supporting with training materials, manuals, and applications. We strive to guarantee reliable laboratory operations for our customers.

  • Quick problem resolution

    Quick problem resolution

    If a problem arises in interpreting the results, we will provide a solution through immediate technical support. We monitor for smooth testing and act as a partner in the laboratory through regular communication with our customers.

  • Customer orientation

    Customer orientation

    GeneMatrix always thinks about solutions that reflect customer needs and strives to provide better products. And we always listen to our customers, doing our best to improve customer satisfaction.

EQA Verification

We are committed to verifying product quality and providing trust to our customers by regularly participating in external quality assessments every year, such as QCMD (Quality Control for Molecular Diagnostics) and WHO LabNet (The international HPV Laboratory Network).

Quality Management

GeneMatrix has complied with the ISO 13485:2016 standard throughout the entire life cycle, from research and development of in vitro diagnostic medical devices to customer service, striving to ensure that all products and services meet customer requirements and regulatory standards.

Quality Management Policy

  • Responsibility awareness of all members specializing in R&D, manufacturing, and sales of in vitro diagnostic medical devices.
  • Compliance with international standards of the medical device quality management system (ISO 13485:2016).
  • Compliance with global legal regulations (Directive 98/79/EC, Regulation (EU) 2017/476, Medical Device Law, etc.).
  • Ensuring high-quality product development and customer service through the maintenance and improvement activities of the quality management system.